Category Archives: Governance

Mattress memory …………

I HeartBeated yesterday re Ben Palmer being in hospital. Late last night I was talking with Ben’s Dad, our former Chairperson, Dave Palmer.

I filled Dave in a wee bit re how Servants is travelling at this time. Dave reminded me of a story I believe is worth sharing with you all. I cannot remember exactly when Dave was Chairperson – perhaps 2002/03? At that time we only had Carrical of course ….. available funds for essential purchases were somewhere in the realms of being non-existent …..  and we desperately needed new mattresses for resos. Dave had heard that there was a hard rubbish collection in the Box Hill area. Figuring that reasonable quality, thrown out mattresses were better than those some our resos were sleeping on we drove our wagons to Box Hill late one Sunday night to pick up the best 4 or 5 hard rubbish mattresses we could find!! I remember being pretty excited with our haul!! Whilst being in the tragic/comedic area of things it does show how far we have come in more recent years ….. and also the passion and drive that helped keep us afloat during some pretty traumatic years.

There are one or two other stories from this period of our history which equally demonstrate passion and drive …………… yet I find myself, oddly, too embarrassed and ashamed to share these with you all.

Essence

The Essence of Servants project commenced this evening with Andre spending a couple of hours with 7 cooks and Housekeepers. Over the next few weeks Andre will be looking to spend time with as many folks as possible who are connected to Servants as he aims to help us to understand ourselves still better.

Sacred Heart

Some of you may have seen the recently published articles about the Journey To Social Inclusion program being operated by Sacred Heart Mission. I have included just one of the articles below for your perusal and edification.

Their model is based around intensive and individually tailored support and rapid access to permanent housing; therapeutic services to address the trauma that is both a cause and a consequence of long term homelessness and a skills building program that equips participants with life skills, assisting them to reconnect with the mainstream community and build social networks outside of the homeless subculture.

They conservatively estimate that for each person who is successfully housed by them for a period of 12 months equates to a cost saving to the community in the vicinity of $30,000 – $35,000.

And why should Servants be interested in this? Because what they do is not a million miles away from what we do and because the cost savings that we bring to the wider community are doubtless just as significant. I suggest that when find we have a few spare minutes to draw breath that we should very seriously consider beginning to understand the community benefit, in terms of dollars, that our services provide. This would provide us with further compelling evidence moving forward to argue strongly for our unique model of housing.

30 APRIL 2015

MEDIA RELEASE Home-grown solution key to solving long-term homelessness

• Study shows 75% of participants remain in stable housing after four years

• 80% decline in the need for health services

• Study delivered savings to Government up to $32,080 per participant

Journey to Social Inclusion (J2SI) is a program to end chronic homelessness. Findings from a four year study of the program, conducted by Sacred Heart Mission, show that the cycle of long-term homelessness can be broken, and the solutions can be found right here in our own backyard.

The report, released today, shows sustained positive outcomes were still being seen one year after services, with 75% still in stable housing, in comparison with only 58% of a control group receiving existing homelessness services. Another significant outcome of the study was the 80% decline in the need for health services amongst J2SI participants, versus a 21% increase in the need for these services amongst the control group. The 48 month report, independently evaluated by RMIT and Melbourne University, is the first of its kind to undertake an longitudinal, randomised control trial over four years, that measured a pilot group of 40 J2SI participants receiving intensive services from case workers against a control group of 43 participants receiving existing services.

Further analysis by Sacred Heart Mission has shown that when we set aside the control group and compare the cost to Government of servicing J2SI participants at the start of the study, with that same cost at the 48-month mark, the benefit for government is assessed as $70,365 per participant ($17,591 per year).

“Long-term and chronic homelessness presents quite a different challenge to short-term homelessness,” said CEO of Sacred Heart Mission in St Kilda, Cathy Humphrey. “The effects on the individual, society and economy are costly and complex, with the cycle being harder to break the longer the person has been in that situation. J2SI found that developing a sustained trusting relationship between a case worker and a participant, addressing the trauma that causes a person to fall into the cycle of homelessness is critical, alongside rapid access to safe affordable housing. “However, as every person is different, there is no one size fits all model to solving homelessness, so the solution must be individualised. These people are entrenched in a systemic cycle of disadvantage and require significant support to unpack the effects of a life time of disadvantage, and to rebuild a future. “Our study shows that with the right investment, significant breakthroughs can be delivered and measured in order to address the bigger picture issue of homelessness across Australia. The program’s holistic approach has resulted in a significant reduction in the use of costly, emergency health services, placing less strain on public services and government.”

MP Martin Foley, Minister for Housing Disability and Ageing, who is officially launching the report on April 30 at the Royal College of Australian Surgeons, said, “The Andrews Labor Government strongly believes in working with community organisations like Sacred Heart to develop strategies that break the cycle of homelessness and improve support to homeless people.” “As both the member for Albert Park and Minister for Housing, Disability and Ageing, I am proud of the outstanding work done locally by Sacred Heart Mission with the many homeless people in my local area. I am also proud to have such world-leading research on such an important social issue produced in my local community.

“The work being done by Sacred Heart Mission through the Journey to Social Inclusion program is providing invaluable information as we look at tackling the problem of long-term homelessness and entrenched generational disadvantage.”

Having established the evidence base for a promising new service model, Sacred Heart Mission is now seeking assistance to raise $4 million in funding to roll out J2SI Mark II, a refined pilot intended to improve outcomes, and demonstrate the capacity to deliver the program at scale. The longer term goal is to roll out the program nationally with community sector partners and State and Federal governments.

In order to achieve this objective, a sustainable and diversified funding base will be required, incorporating Government, corporate and philanthropic partners working in partnership with the Mission.

An online version of the report is available at www.sacredheartmission.org

Other key findings at the 48 month mark of the study include:

• At the conclusion of a three-year Pilot, 85% of J2SI participants were in independent housing, with 75% remaining in housing a year after support services ceased

• Participants’ use of emergency health services declined by over 80% (an outcome that has been sustained since the Pilot’s cessation)

• J2SI participants’ average use of emergency hospital services declined by 80%, from 1.5 instances in the preceding six months at the start of the study, to 0.3 instances at the 48 month mark o In comparison, the control group experienced a 21% increase in the need for emergency hospital services at the 48 month mark

 

• J2SI participants’ average use of emergency psychiatric assistance declined from 1.5 instances in the preceding six months at baseline, to 0.1 at the 48 month mark o In comparison, there was no material change amongst the control group

 

• A continued decline in the number of days J2SI participants were incarcerated

• An increased use of employment services and willingness to work during the program’s duration

• A consistent improvement in perceived social support and acceptance; the two key indicators used to measure social inclusion

• Taking into account lives saved over a 10-year time frame, the economic benefit was more substantial, with a $1.32 return for every dollar invested.

-ENDS-

For interviews please contact:

Jessica.mangan@redagency.com.au 03 9426 5341/ 0416 544 855 Mia.cochrane@redagency.com.au 03 9426 5348/ 0401 962 623

 

Monday morning x 2

1. Warren, Amanda and I met with Christine from the Housing Registrar to have our Annual Review Meeting. It was a short meting, very short – which meant that everything went very well. It was highly pleasing. We were also told of several personnel changes that our in the process of occurring within the Office of the Registrar.

2. Prior to our meeting I spoke to 20 up and coming executive types at VWA as a part of their leadership program. I spoke for 50 minutes followed by 15 minutes of questions. My brief was to provide ‘a compelling personal story’ – which was probably playing to me strength. All seemed to go well and I rated myself 8 of 10. I was particularly happy with a sensory experience I took the participants thru.

General Lease

CHFV, our peak body, are still involved in protracted negotiations with an increasingly inept and frustrating Housing Dept of DHS (fact, not opinion) in regards to the General Lease (this involves only Carrical for us) CHFV are presently advising all member organizations NOT to sign the General Lease at the present time. On the surface this seems to work quite well for us as we continue to prepare all of our documentation to prove we are General Lease ready for Departmental approval.

Meeting with Matrix managing director

Matrix on board were contracted to help manage our financial operations mid last year. To date they have not met expectations and David served notice on them a few weeks ago.

This week I met with the founding managing director, Morri Young, to share our observations with him. It was a friendly, but frank and fierce, conversation over a couple of hours. Morri now understands our business better than anyone at Matrix. And he was very apologetic about how they had serviced us.

It’s now David’s call whether Matrix has a place working with Servants, but I am glad we have worked it through with them in relationship and honesty and self reflection.

Warren.

Crazy stat

A crazy stat for your viewing pleasure. The last resident movement in or out of Hamer was in late November last year. We are now a week into our fifth month with no movements. This stat tells us many things – the fact that we are largely putting appropriate people into the houses, that our model is working well and that there is a serious lack of quality housing ‘out there’ for our type of resos to access.

Meeting with Housing Registrar

This arvo I met with Christine and Kai from the Housing Registrar to show the around Romana and for a general catch up in regards to all things Servants. It was a low-key, quite informal meeting; but all very positive. The meeting lasted 90 minutes so there was plenty of ground covered. And a sign of the continuing good relationship with the Registrar was perhaps best exemplified when Christine advised me that she will be putting a person from another housing group in touch with Servants in regards to a specific item  ‘as Servants knows how to do these things better than anyone.’ I tried to appear humble – but what she said was true!

General Lease and Dept

On Friday Amanda and I met with Jo Holl from DHS Leasing to commence talks re Servants and the General Lease. It was a particularly beneficial meeting as we were able to express our specific concerns in regards to the General Lease, update the Dept in terms of our progress to date (having a full condition report completed/talking with St Kilda Community Housing and Yarra Community Housing re maintenance options) discuss the future of our CCB funds as well as arrangements for our ongoing presence at Hamer post the culmination of the current lease on 30/6/15.

A meeting of the Servants Risk Committee will be held in early March to progress thinking/actions in regards to the General Lease.

CEO performance review reflections

My annual Performance Review concluded earlier this week when I met with Connie and Tim to discuss the findings. I have to say that is so pleasing that committee, staff and myself appear to be so closely aligned in our collective thinking in regards to the job that I am doing for Servants. The process we adopted this year for the review certainly worked very well from my perspective.

I was particularly pleased with the review process when considering the stories that Yarra Community Housing CEO, Rob Leslie, shared with us at last October’s committee meeting of half of his committee having the knives out for him! I believe that that our CEO/board relationship is in a terrific place at the present time and I trust that we will all work diligently to ensure that this is the case going forwards.

Romana builder appointed

A builder has been appointed for the Romana renovations. Steve Skurnik has recommended that Project One Builders be appointed to undertake the work. Their quote of $68,951 (excl GST) is significantly below the Servants budget for the alterations which was $100,000. At this stage Steve remains confident that we will be housing our first resos there in the last week of April or very early May. Project One will be using their own employees for the job – not contractors.

 

Romana quotes

I heard from architect Steve that the tendering process/quotes are now in for Romana. Two builders quoted – one coming in just under $90,000 and the other over $20,000 cheaper. Steve will advise us of his preference later this week. All very exciting stuff and we continue to draw nearer to that day in April when our first reso will be able to call Romana ‘home.’

Update on the NDA with council

I have asked Council for copies of the NDA for our lawyers to review. Council have agreed and are organising this now.

I have also updated the Housing Registrar regarding the NDA – their response is below:

Warren.

Hi Warren

We have not had a situation where an
agency has signed a non-disclosure agreement with regard to a housing project.

That said, we note that your legal advisors
will be reviewing the non-disclosure agreement.  While reviewing this
document, Servants and their legal advisors must  keep in mind your
obligations under the Housing Act 1983  particularly in your
obligation to meet Performance Standards.

Servants will be subject as usual to
regulatory engagement which requires full disclosure of contractual and
financial documentation regarding all housing projects and regular progress
reports ofn such projects.

We also draw your attention to the Housing
Registrar’s confidentiality policy which can be found on our website

Confidentiality
fact sheet (PDF Size 161kb)
 and
which provides a general overview of the management and handling of information
by the Housing Registrar under the Housing Act 1983.

.

You should also note that if the Registrar
has any concerns he is an inspector and can commence an investigation under
the Housing Act 1983.

Do feel free to contact me again if
you require any further assistance.

Regards

Christine Witton

Project Officer

 

 

 

General Lease

There is some good progress to report in regards to Servants outsourcing the majority of our maintenance requirements in order to be prepared to sign the new General Lease in time for 1st July.

Amanda and I met with Yarra Community Housing prior to Christmas and today with t2m, the maintenance arm of St Kilda Community Housing. Both groups are more than well equipped to deal with our maintenance needs.

We aim to bring a proposal to committee at the 10th February committee meeting.